Troubleshooting

Each problem has its own article in the knowledge base, with the cause and the steps to fix it.

I can’t sign in

Forgot your password, no code arrived, or Freesbe asks for single sign-on or an invite. See I can’t sign in.

My invite link doesn’t work

“This invite is no longer valid” means it expired, was revoked or was used up. Ask whoever invited you for a new one. See My invite link doesn’t work.

I’m not getting notifications

Check Preferences → Notifications, your browser or computer’s settings, and whether you paused notifications or muted the conversation. See I’m not getting notifications.

People can’t hear me, or I can’t hear them

Check your devices and microphone permissions, and send Copy call details to whoever is helping. See People can’t hear me, or I can’t hear them.

The Mac app “can’t be opened”

Go to System Settings → Privacy & Security and click Open Anyway. See The Mac app “can’t be opened”.

Windows says “Windows protected your PC”

Click More info, then Run anyway. See Windows says “Windows protected your PC”.

The app is out of date

Reload with Ctrl+R (Cmd+R on a Mac). See Freesbe is out of date.

Freesbe says “Something went wrong”

Click Reload, then Clear saved data and reload if it comes back. See Freesbe says “Something went wrong”.

A message shows on one device but not another

Reload with Ctrl+R (Cmd+R on a Mac) to load the conversation again from the server. See A message shows on one device but not another.

Emails from Freesbe don’t arrive

Check spam and filters, and ask IT to allow mail.freesbe.net. See Emails from Freesbe don’t arrive.

My phone won’t register

Check the SIP details in Preferences → Calls & audio → Phone match your phone exactly. See My phone won’t register.

Still stuck?

Ask a workspace admin. Admins can check settings, invites and webhooks in Workspace settings.

You can also choose ? → Contact support in the top bar, or email support@freesbe.net. See Getting help.